What is an IVR Calling System

IVR, or interactive voice response, is a feature of automated commercial phone systems that engages callers and garner information by offering them options from a menu. The system then takes appropriate action in response to the caller’s voice response or keypad responses.
The IVR’s actions are determined by the caller’s selections, it may offer information or, if the situation is more complicated, direct callers to a human agent who can better meet their needs. If you’ve ever dialled a company phone number and were greeted by an automated system that then interacted with you by playing a pre-recorded message, you are already familiar with an IVR.

IVR is typically used by businesses or contact centers to route calls based on the selections the caller makes. It can decide through these options whether the caller wants to speak with the billing department, the technical support team, or just a live operator.

Additionally, information like promotions, updates, or other crucial details or instructions are given through it. One instance is to let callers know that their calls will be recorded and that they will be asked if they wish to continue.

Route your incoming calls with AdGear IVR Service for customer communication

AdGear Informatics provide an IVR calling system. Which is based on latest technology that can be easily customized and designed to meet customer needs and requirements. AdGear call routing IVR helps to route the call automatically to the right agent at the right time. With the aid of AdGear IVR Service, customers will be happier through your customer support process which will be more competent with a smartly recorded speech – driven phone menu. In the present time, arranging gateways to route the calls to specific department is a costly affair. Providing pertinent business solution for any problem is among the core values of AdGear. Newly developed GSM Voice Terminal AG-R100 TURBO brings the call routing service, which also fits real estate, share trading companies, Banking and financial sector very well. GSM FCT Turbo with the feature of call routing directs the calls to department concern’s mobile phones by pressing numeric key such as “1 2 3…” for customer’s convenience, better management and delivering relevant information regarding services without wasting any time.

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